Alan will be introducing you to a three step approach to unleashing the business changing power of UX by:
Assessing the state of UX in your organisation, learning how to improve the research that you do and seeing new ‘agile’ ways of working and thinking, to join it up.
With the business world seeing new value in user experience design, you’ll leave ready to take UX beyond digital, across channels and into the boardroom.
Alan is an award winning User Experience Consultant living in Bristol. He’s spent almost two decades in a variety of roles. He’s been the customer experience guy at large companies like BT and Virgin Media, a UX designer for digital agencies, founder of a web start-up and part of an international cooperative of designers and developers. Recently, he’s been Head of User Experience at True Digital and today; he works as a freelance Customer Experience Consultant.
Over the years, he has learned that organisational challenges are the biggest barrier to great user experience. So he combines coaching with research, strategy and UX design to overcome these, and create experiences that are profitable for companies and loved by customers.